Frequently Asked Questions

  • How do I schedule an appointment?
    To schedule an appointment, please call our main number (903)753-6635 and speak with one of our highly qualified schedulers. They will schedule your initial visit with a licensed therapist and they can answer any of your questions concerning your visit.
  • What happens during my first visit?
    During your first visit you will be evaluated by a physical therapist.  Based on your goals, diagnosis and findings during your examination a treatment plan will be customized to achieve the highest level of function.  A report of this evaluation will be sent to your physician for review within 1-2 days of your appointment.  Your initial evaluation will last 30 min – 1 hour.
  • What do I need to bring with me?
    You will need to bring the prescription that you received from your doctor, a photo ID and your insurance card.
  • How should I dress?
    Be prepared to expose the area being evaluated.  It is very important for your therapist to be able to clearly see the problem area to be addressed.  Typically measurements are taken that require the area to be free of clothing.
  • Do I need to arrive early for my appointment?
    There are only 2 types of visits that require early arrival. On the date of initial evaluation you are required to arrive 30 minutes early & on the date of the re-evaluation you are required to arrive 15 minutes early. This is for any paperwork that needs to be completed.
  • How long will each treatment last?
    Each visit will last 45 min – 75 minutes.  Each re-evalutation session (required at least every 30 days or 10 visits) will last approximately 30 minutes.
  • How many visits will I need?
    Depending on your diagnosis, evaluation findings, and referral from your physician, therapist will determine a treatment plan which will outline the duration of your treatment.  On average patients are seen 9-12 treatment sessions; however, more severe cases may require additional sessions to achieve an optimal outcome.
  • Why is physical or occupational therapy a good choice?
    Conservative care for musculoskeletal injuries is very common.  Many conditions resolve as a direct result of appropriate physical or occupational therapy.
  • What do therapists do?
    Physical therapists apply research and proven techniques to help people get back in motion. All physical therapists are required to receive a graduate degree – either a masters or a clinical doctorate -- from an accredited physical therapist program before taking the national licensure examination that allows them to practice. They are trusted health care professionals with extensive clinical experience who examine, diagnose, and then prevent or treat conditions that limit the body’s ability to move and function in daily life.
  • Why are people referred to physical and occupational therapy?
    Many health care providers such as physicians, podiatrists, dentists, and chiropractors refer patients to physical or occupational therapy to alleviate pain, improve motion, increase strength and improve function from different types of injuries.  Many post-operative conditions are treated as part of a comprehensive rehabilitation program to assist patients to achieve optimal function.
  • Who will see me?
    A physical or occupational therapist will always evaluate your condition and determine the most effective research based treatment strategy.  Therapist are assisted by physical therapy assistants ( PTA’s) and physical therapy technicians in the most effective manner which best suites your particular condition, illness or disease.
  • Are there physical and occupational therapy specialists?
    Yes. The Centre of Rehabilitation Excellence ( CORE) is dedicated to promoting the most qualified staff in East Texas.  CORE currently employees masters and/or doctorally trained physical and occupational therapist, board certified orthopedic therapists, and hand certified therapists.
  • Is therapy painful?
    In some cases there is discomfort with the procedures that are rendered; however, your therapist designs programs for optimal long term function and pain relief.  There are many strategies that are used to help alleviate the pain either before or after your therapy session. 
  • What types of treatments will I receive?
    Therapist utilized a variety of pain relieving procedure, soft tissue mobilization, joint mobilization, therapeutic exercise, functional training, brace fabrication and fitting, gait training and heat/cold therapies to assist in the recovery process.  The majority of the interventions utilized include manual and exercise therapies.
  • What happens if my problem or pain returns?
    You will receive a home exercise program to help with the long term management of your condition.  IF you have stopped your exercises that initially relieved your pain, then start doing those activities.  If your usual and familiar pain is not improving then contact your therapist for direction as to what is the next best step. 
  • How does the billing process work?
    One of our highly qualified schedulers will call to verify insurance coverage benefits prior to the initial visit. The patient will be notified of benefits prior to treatment beginning. The insurance company will then be billed after each visit. At the time of check out and estimated coinsurance or co-pay will be collected from the patient. A statement will be sent to the patient if there is any remaining balance due.
  • What will I have to do after physical or occupational therapy?
    You will be encouraged to perform a home exercise program and follow up with your physician as scheduled.
  • Is my therapist licensed?
    All therapists in this country are licensed by a state board .  Your therapist is required to take continuing education to maintain licensure every two years.
  • What about emergencies?
    If you are experiencing an emergency situation, please call your immediate physician or dial 911.